Telecom Namibia will on the 12 August 2018 suspend all overdue service accounts. All customers are thus advised to pay their outstanding bills to avoid suspension of service.
The services to be affected cover mobile phones, landlines and data services and the grace period for payment starts today until next week Sunday, 12 August 2018. Customers failing to pay the bill after the above stipulated date will have their services suspended temporarily. The service will be restored only after the bill is fully paid.
Defaulters include Government Ministries, Hospitals, Institutions of Education, State Owned Enterprises, Embassies, Construction companies, VIP’s, SMEs and Individual Residential users.
As we have said in the past, the suspension of services as a result of non-payment remains an agonising decision for Telecom Namibia, however we take solace in the fact that we had spared no effort to collect outstanding debts amicably. All efforts and communication has been done in an attempt to manage this process given the country’s macro-economic state.
Telecom Namibia constantly advises customers to be punctual with their payments before the due date so as to avoid incurring the monthly administrative fees for any late payments and occurrence of reconnection fee when lines are disconnected.
Finally, we urge all customers to ensure that their overdue bills are fully paid up via cash at Teleshops or Nampost outlets countrywide or make EFT payments. Suspended accounts that have been neglected for a long time will result in Telecom Namibia taking legal action against them.