FNB was awarded Best Digital Banking App in Africa, announced at the 2022 World’s Best Consumer Digital Bank Awards in Africa, hosted by Global Finance. “We are excited and humbled about this prestigious award, as it proves once again that FNB is a leader in digital innovation and remains at the forefront of product and service excellence,” says Jerome Namaseb, Head of Retail Transactional Banking at FNB Namibia.
At the same occasion FNB also received the Best Consumer Digital Bank in South Africa award. “Both awards were based on the strength of our strategy to attract and service customers digitally, our success in acquiring customers to use digital offerings, the growth of digital users, the breadth of our product offerings, evidence of tangible benefits gained from digital initiatives, and the design and functionality of our digital channels,” adds Namaseb. “As part of the bigger FNB Group, we continue to invest in modernising our platform and interfaces so that customers can manage their financial and lifestyle needs as they desire.”
“The FNB App has become a one-stop shop for millions of customers with record volumes of interactions. Access to technology is essential to broadening financial inclusion, and over the years, FNB has been focused on reducing barriers to entry for customers. We zero-rated our FNB App years ago to ensure that our customers do not incur data costs to access our services and we continue innovating to help our customers achieve their goals.”