Bank Windhoek customer contact centre turns 1

On 1 July 2019, Bank Windhoek’s Customer Contact Centre (CCC) celebrated its first Anniversary. Previously outsourced, Bank Windhoek’s CCC has raised the bar in customer support services in Namibia. In line with the Capricorn Group’s strategic drive to customer centric service, Bank Windhoek decided to build its own in-house capability and capacity to deal with…